Frequently Asked Questions

Questions? We Have Answers

Find answers about our cable products, OEM/ODM services, quotations, international trade terms, delivery, payment and after-sales support.

Product & Customization Products / OEM / ODM
01What products do you manufacture?

We specialize in high-flex and ultra-high-flex wires and cables, cable assemblies, wiring harness processing, automotive cables, home wiring cables and other customized cable products.

02What industries are your products used in?

Our products are widely used in industrial robots, CNC machine tools, automated production equipment, 3C electronics, semiconductors, machine vision inspection and new energy vehicle lithium battery applications.

03Do you offer customization or OEM/ODM services?

Yes. We provide customized manufacturing based on your drawings or samples, and both OEM and ODM cooperation are available.

04Can I customize the packaging?

Yes. We can provide neutral packaging or customized packaging with your logo and labels according to your requirements.

05Are your products certified?

We can provide certifications such as ISO, CE and RoHS. Specific certification requirements can be confirmed according to your project.

06Can you provide brochures?

Yes. Electronic product catalogs and e-brochures are available upon request.

Quotation Inquiry & Pricing
07How can I get a quotation?

Please send us your drawings, specifications, dimensions, materials and quantities together with your email address. We will prepare and send you a quotation as soon as possible.

International Trade Terms Global Business
08Can you do EXW, FOB, CIF and DDP terms?

Yes. We support various international trade terms including EXW, FOB, CIF and DDP. Main shipping ports include Shanghai, Ningbo and Shenzhen.

09What markets do you serve?

We serve customers in the USA, UK, Germany, Australia, Japan, the Middle East, Southeast Asia and other international markets.

Delivery & Shipping Samples / Production / Logistics
10Can I get a sample first? How long does it take?

Yes. Samples are available. The standard sample lead time is usually 5–10 days, depending on the complexity of the customized product.

11What is the lead time for bulk orders?

Bulk orders usually take approximately 15–30 days. Lead times may vary during peak seasons or when special materials are required.

12Do you have stock? Is delivery on time?

Some standard models are available from stock. We arrange production and shipment according to the confirmed delivery schedule.

13Can I mix different models in one order?

Yes. Mixed-model orders are supported to help customers reduce inventory pressure and improve purchasing flexibility.

14What shipping methods do you offer?

We can ship by air freight, sea freight or international express. FOB, CIF, DDP and other applicable trade terms are available.

15Do you accept long-term partnerships or distributor agreements?

Yes. We welcome global long-term partners and distributors and can provide special pricing and support policies for qualified cooperation.

16Where is your factory located? Can we visit?

Our factory is located in Dongguan, Guangdong, China. Customers and business partners are welcome to arrange a factory visit in advance.

Payment & After-sales Payment / NDA / Support
17What payment methods do you accept?

We accept payment methods including T/T, L/C, PayPal and Alibaba Trade Assurance.

18Can you issue an invoice?

Yes. We can provide proforma invoices and commercial invoices for payment and customs clearance purposes.

19Can you sign a Non-Disclosure Agreement (NDA)?

Yes. We respect customer intellectual property and confidential technical information and can sign an NDA before cooperation.

20Do you provide product manuals or videos?

Yes. PDF manuals and operation videos can be provided to help customers understand and use the products efficiently.

21Can you provide product training?

Yes. Remote product training is available to help customers quickly understand product specifications and applications.

22Do you offer after-sales service?

Yes. We provide warranty support. If a confirmed quality problem occurs, we can provide returns, replacements or replacement shipments according to the situation.

Still Have Questions?

Send us your drawings, specifications, quantities or project requirements. Our team will provide professional cable and customized connection support for your application.

We would love to hear from you.

If you’ve got great products your making or looking to work with us then drop us a line.